Customer service that's always on.

Intelligent, connected care designed to keep your BMW performing at its best.
Introducing your BMW's digital concierge for customer service: BMW Proactive Care. Already at work in your BMW, internal sensors continuously monitor your vehicle while cutting-edge technology delivers a seamless, fully connected service experience. Proactive Care helps identify maintenance needs early, using innovations like AI-powered Digital Tire Diagnosis, while keeping you connected through the My BMW App for updates, scheduling, and personalized service insights. Managing your BMW is easier and more convenient than ever.

Schedule Service
HOURS OF OPERATION
SERVICE
Monday: 7:30 am - 6:00 pm
Tuesday: 7:30 am - 6:00 pm
Wednesday: 7:30 am - 6:00 pm
Thursday: 7:30 am - 6:00 pm
Friday: 7:30 am - 6:00 pm
Saturday: 8:00 am - 3:00 pm
Sunday: Closed

CONTACT INFORMATION
210 N Loop 499, Harlingen TX

Your benefits at a glance.

Our service pledge to you.

As your local BMW Service Center, we deliver timely alerts and transparent communication with expert support tailored to your needs. With BMW Trained Technicians using Original BMW Parts, we are committed to helping keep your vehicle performing at its best.

Proactive Contact.

We reach out with timely alerts and personalized support to help ensure your BMW stays in peak condition.

Convenient Journey.

Experience seamless service with flexible appointments and effortless communication, designed to fit your schedule and lifestyle.

Excellent Execution.

Our expert technicians deliver top-quality repairs and maintenance, backed by precision and care to keep your driving experience flawless.

What you need for Proactive Care.

  • An active BMW ConnectedDrive account for your BMW.
  • A vehicle assigned to your BMW ID, either in the My BMW App or on the My BMW portal.
  • Your personal data registered under your BMW ID, including your current phone number, email address, and preferred BMW Center.

To enable us to contact you, please consent to the Privacy Policy in the vehicle and to communications from BMW. For even easier contact, simply enable push notifications in the My BMW App.

BMW Proactive Care is available for BMW models equipped with BMW Operating System 7 (from version 07/2019) or later.

Download Today

Connect your BMW to your world through the new My BMW App.